Faulty Cartridges

Faulty Products

Ink & Toner Cartridges

At TodayTech Computers, we aim to resolve faulty cartridge issues quickly and with minimal inconvenience.

In most cases, we can arrange a replacement without requiring the cartridge to be returned, provided we receive the correct information. Following the steps below helps us process your replacement as efficiently as possible.

Cartridge Replacement Procedure

1. Locate the Batch Number

Each cartridge has a batch number located on the cartridge itself.

This is usually a small white sticker
It contains letters, numbers, and sometimes a barcode
The batch number is on the cartridge — not on the box

If there is no sticker, the batch number may be printed directly on the cartridge body. Please check carefully.

2. Take a Clear Photo

Take a clear photo of the batch number label (or printed batch number).

3. Send Us the Details

Please SMS the photo to 0400 376 017, including:

Your full name
Order number
Cartridge type and colour
Product code (if available)

Providing as much detail as possible helps us minimise follow-up questions and speeds up your replacement.

4. Keep the Cartridge Temporarily

Please do not dispose of the faulty cartridge immediately.

Keep it for at least 7 days after receiving the replacement
In rare cases, we may need the cartridge returned for inspection

If we do not contact you within 7 days of the replacement being delivered, you may safely dispose of the faulty cartridge.

Important Information

We receive a high volume of warranty requests each month
Batch numbers must be supplied from the cartridge itself, not the packaging
Complete information ensures faster processing

Other Technology Products

The procedure above applies specifically to ink and toner cartridges.

Warranty and return processes for computers, printers, hardware, and other technology products are handled in accordance with:

Manufacturer warranty terms, and
Australian Consumer Law

If you have a fault with a non-consumable product, please contact us so we can guide you through the appropriate process.